Subject: RE: Ticket #194683 turned to open
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Thu, 13 Jan 2022 10:32:26 +0000

Hi Ashish,

It seemed to go on open after Jan had sent that email? He should have submitted it as pending when he made the changes and the SLA was then in the future.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
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From: Ashish Dabral <[email-masked]>
Sent: 13. januar 2022 11:28
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: Ticket #194683 turned to open

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

As I can see the ticket status was Pending on Monday. Today when Jan replied on that ticket the status was still Pending, the ticket did not come in Open status.

That's why the automation ran on this ticket.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 13, 2022 3:40:39 PM
Subject: Ticket #194683 turned to open

Hi Ashish,

Could you please investigate why the Automation "Pending 3 days reopen<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fagent%2F%23%2Fadmin%2Fautomations%2F360067360053&data=04%7C01%7Chnyr%40eposaudio.com%7Cd875c183cced4661c94308d9d67f70ba%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637776665123084607%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=KXGyoJkfHg5xtVWivn04UlHQoIb8buMtyXO4pPOxd%2Fs%3D&reserved=0>" ran on this ticket 194683 and it went in open status even though the SLA is on the 18th?

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7Cd875c183cced4661c94308d9d67f70ba%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637776665123084607%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Ju4%2FG4zI4ONxEArkMJHyIl0sJHvA2EhY69LU%2BIgN5O4%3D&reserved=0>
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