Subject: Re: Ticket #194683 turned to open
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Date: Thu, 13 Jan 2022 03:28:24 -0700 (MST)

Hello Heta, 

As I can see the ticket status was Pending on Monday. Today when Jan replied on that ticket the status was still Pending, the ticket did not come in Open status. 

That's why the automation ran on this ticket. 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, January 13, 2022 3:40:39 PM 
Subject: Ticket #194683 turned to open 

Hi Ashish, 

Could you please investigate why the Automation " [ https://eposaudio.zendesk.com/agent/#/admin/automations/360067360053 | Pending
 3 days reopen ] " ran on this ticket 194683 and it went in open status even though the SLA is on the 18 th ? 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

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