Subject: Tech Support Candidate - Kundan Negi
From: Kundan Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 04:59:12 -0500

| | Tech Support Test

Name | Kundan Negi
E-mail | [email-masked]
Phone Number | (91) 9643496859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Network Engineer | Till date | 23000
Previous Employer 1 | Axis telecom | Desktop support engineer | April 2018 | 18000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check the internet connectivity
And we will check also the site is working in other system or not
Then we will check the browser cache and cookies
And will ping the site also

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting
Then turn on the Bluetooth option
And select the Bluetooth name from the list
And connect

What according to you makes you a good candidate for customer service or technical support job?

First we have to listen the customer problem first
We have to be  calm and polite with customer
And he should be fully setisfy with our solutions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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