Subject: Tech Support Candidate - MANISH SINGH
From: MANISH SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 04:50:28 -0500

| | Tech Support Test

Name | MANISH SINGH
E-mail | [email-masked]
Phone Number | (+91) 9897152155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TEAMLEASE | INM PACO | 1 MONTH | 30000
Previous Employer 1 | CSS CROP | ENGINEER | | 26500
Previous Employer 2 | MANPOWER | ENGINNER | | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) CHECK Internet connection first its working or not.
2.) if internet is Ok. I will check my laptop wifi or lan cable and try to troubleshoot it.
3.) Clear my history or cache file from the browser.
4..) Update my wifi card software if their is any problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the speaker and Put the speaker in pairing mode.
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone and select the Bluetooth settings option.
Step 3: Select bluetooth speaker name in bluetooth setting menu.
Step 4: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | I am able to resolve problem as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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