Subject: Tech Support Candidate - Sheema Chowdhry
From: Sheema Chowdhry <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 04:24:32 -0500

| | Tech Support Test

Name | Sheema Chowdhry
E-mail | [email-masked]
Phone Number | (+91) 9015468414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus International | Technical support executive | 14/11/21 | 38000
Previous Employer 1 | Expert Serve | Technical support executive | 31/03/21 | 33000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I need to check the connection first, reboot the router if connection has an issue then I will restart my computer then I will clear the cache. If after those steps it will not work then I will check temp by run command and configure the settings of host IP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker
2. Go to Bluetooth option in mobile
3. Search near by Bluetooth devices
4. Pair the Bluetooth speaker
5. Connect the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Because I have the customer service in Technical support 3 years of experience. I know how to handle the customer in technical support very well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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