Subject: Tech Support Candidate - PANKAJ YADAV
From: PANKAJ YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 04:14:39 -0500

| | Tech Support Test

Name | PANKAJ YADAV
E-mail | [email-masked]
Phone Number | (91) 7011541798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Taffeto international | IT Manager | 30 jan 2022 | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear, first you have to check your internet connection.
2. Please delete history and cache of the browser.
3. Please give me your system for remote I will resolve this issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open phone setting
Then power on Bluetooth
Seach for your speaker device in Bluetooth list
And if you find that device on list tap it to pair the device

What according to you makes you a good candidate for customer service or technical support job? | My technical knowledge is very strong
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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