Subject: Tech Support Candidate - Vishal singh
From: Vishal singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 03:25:39 -0500

| | Tech Support Test

Name | Vishal singh
E-mail | [email-masked]
Phone Number | (+91) 6201878345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AVD Enterprises | Technical support Engineer | 6 | 16000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i clear the browsing history of internet browser and then i restart the system and make sure the url is http or https.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i on the bluetooth of both devices (mobile phone and speaker) then i scan devices in the mobile phone if i find the same name of bluetooth written on the speaker then i pair with this and conn ect.
What according to you makes you a good candidate for customer service or technical support job? | I think if i help to all the users and solve their problems and be friendly with them it makes me a good candidate for coustomer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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