Subject: Tech Support Candidate - Pankaj Giri
From: Pankaj Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 00:43:36 -0500

| | Tech Support Test

Name | Pankaj Giri
E-mail | [email-masked]
Phone Number | (+91) 8744004887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Yes
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Operation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Engineer- Product support | 2 Jan 2019 | 23,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will figure out problem first.
The problem happens to the particular website or with other website too.
If I can open another site the problem is with the particular website.
If I can't open another site , I will try with another browser.
If the site works in another browser, the problem is with particular browser which i have used initially.
If the site doesn't work in another browser , I will try to clear cookies and cache and also check the connection was interrupted, the connection was reset, the connection has timed out.

Thank you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below were the following steps:-

1. I will check the power supply or charge of the speaker first.

2.i will click on the Bluetooth button of the speaker.

3. Next I will on my mobile's Bluetooth and start searching the speaker which i need to connect and will pair.

Thank you.

What according to you makes you a good candidate for customer service or technical support job? | I have relevant experience in technical support and moreover i can easily interact with clients. Thank you.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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