Subject: Daily performance summary for LiveSalesman team for Jan 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 09:05:25 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 62 | 0 | 62
! Hassan Saeed | 0 | 2 | 37 | 3 | 42
Hasan Nour | 0 | 7 | 0 | 6 | 13
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 13 | 24 | 6 | 43
Malek Hosan | 2 | 0 | 1 | 0 | 3
Jok Kuol | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 55 | 2 | 57
Doaa Almutawa | 0 | 0 | 37 | 2 | 39
Javed Aslam | 0 | 0 | 8 | 1 | 9
Mohiuddin Lsm | 0 | 0 | 31 | 6 | 37
Naji Shabanh | 0 | 0 | 33 | 4 | 37
Shaha alsubaie | 0 | 0 | 35 | 5 | 40
Ali Ibraheem | 0 | 0 | 0 | 2 | 2
Grand Total | 2 | 23 | 323 | 37 | 385

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 77
| Delivery Related | (blank) | 3
| | Damage during delivery | 1
| | Day of Delivery - Status | 45
| | Delayed Delivery (Furniture) | 25
| | Delivery Status | 46
| | Missing items\parts | 6
| | Partial Delivery | 2
| | Wrong commitments | 2
| Product Complaint | (blank) | 5
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | Product issue | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 1
| | System errors | 1
Customer Services Total | | | 225
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 67
No Answer Total | | | 68
PreSales | Other Enquiry | Offers | 14
| | Payment Methods | 1
| | Store Location | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| | Return Policy | 2
| Product Related | Product Specification | 6
PreSales Total | | | 29
Grand Total | | | 322

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 4 | 6
Mohammed Ali | 0 | 0 | 0 | 1 | 1 | 0 | 2
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 5 | 0 | 0 | 2 | 1 | 4 | 12

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 22 | 0 | 3 | 19 | 13 | 20 | 77
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 15 | 17
Malek Hosan | 2 | 3 | 1 | 1 | 2 | 8 | 17
Ali hazzaa | 6 | 5 | 7 | 4 | 2 | 7 | 31
Naji Shabanh | 8 | 0 | 5 | 4 | 3 | 9 | 29
Syed Ataullah | 7 | 0 | 0 | 0 | 1 | 1 | 9
Shaha alsubaie | 7 | 0 | 0 | 0 | 0 | 5 | 12
! Hassan Saeed | 5 | 0 | 2 | 5 | 3 | 5 | 20
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 2 | 3
Ebrahim Qasem | 2 | 2 | 2 | 1 | 2 | 2 | 11
Alhamzi Mohammed | 1 | 0 | 0 | 3 | 0 | 4 | 8
Mohiuddin Lsm | 12 | 5 | 7 | 0 | 0 | 9 | 33
Ali Ibraheem | 2 | 0 | 0 | 1 | 0 | 0 | 3
Doaa Almutawa | 2 | 0 | 2 | 0 | 0 | 0 | 4
Asma Alotaibi | 3 | 1 | 0 | 0 | 0 | 0 | 4
Abdulaziz Albishr | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 82 | 16 | 29 | 39 | 26 | 87 | 279

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 12 | 1 | 0 | 1 | 1 | 5 | 20
Hasan Nour | 26 | 9 | 5 | 8 | 9 | 4 | 61
Malek Hosan | 3 | 3 | 0 | 1 | 0 | 5 | 12
Syed Ataullah | 10 | 0 | 0 | 2 | 1 | 1 | 14
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Doaa Almutawa | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdulaziz Albishr | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Saeed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 55 | 13 | 5 | 15 | 11 | 16 | 115

Please feel free to reach out for any further clarifications.