Subject: Daily performance summary for LiveSalesman team for Jan 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 18 | 3 | 32 | 0 | 0 | 53
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 4 | 83 | 0 | 6 | 93
Syed Ataullah | 5 | 0 | 30 | 0 | 0 | 35
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 17 | 0 | 12 | 30
Amir Aziz | 2 | 0 | 0 | 6 | 0 | 8
Abu Sufian | 0 | 8 | 49 | 0 | 0 | 57
Alhamzi Mohammed | 0 | 3 | 45 | 0 | 0 | 48
Ankit Kumar | 0 | 2 | 9 | 0 | 0 | 11
Waseem Ahemad . Khan | 0 | 6 | 50 | 0 | 0 | 56
Mohammed Ali | 0 | 0 | 5 | 0 | 6 | 11
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 25 | 27 | 320 | 6 | 24 | 402

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 56
| Delivery Related | Day of Delivery - Status | 14
| | Delayed Delivery (HH) | 5
| | Delivery Status | 35
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 2
| | Return Request Initiation | 4
Customer Services Total | | | 133
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 11
No Answer | No Answer | No Answer | 11
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Offers | 3
| | Store Availability | 8
| | Store Location | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Pricing | 1
| | Product Specification | 59
PreSales Total | | | 79
Grand Total | | | 224

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 16 | 0 | 2 | 0 | 0 | 1 | 19
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 2 | 2 | 2 | 0 | 0 | 2 | 8
Syed Ataullah | 7 | 4 | 0 | 0 | 0 | 1 | 12
Ankit Kumar | 1 | 2 | 3 | 1 | 0 | 0 | 7
Malek Hosan | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 34 | 8 | 7 | 1 | 0 | 5 | 55

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 10 | 2 | 8 | 5 | 6 | 25 | 56
Mohammed Ali | 2 | 0 | 0 | 0 | 2 | 10 | 14
Mosab Mohammed Abdalla Nasreldin | 6 | 4 | 2 | 9 | 1 | 19 | 41
Ankit Kumar | 9 | 0 | 3 | 9 | 5 | 54 | 80
Abu Sufian | 13 | 6 | 1 | 15 | 8 | 34 | 77
Jok Kuol | 1 | 1 | 4 | 3 | 3 | 15 | 27
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Raghwendra Pratap Singh | 7 | 3 | 2 | 1 | 3 | 5 | 21
Alhamzi Mohammed | 5 | 3 | 2 | 0 | 0 | 0 | 10
Grand Total | 53 | 19 | 22 | 42 | 28 | 165 | 329

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 3 | 4
Mohammed Ali | 4 | 6 | 4 | 7 | 3 | 12 | 36
Ankit Kumar | 0 | 0 | 0 | 2 | 0 | 7 | 9
Murtaza Kutiyanawala | 1 | 0 | 0 | 1 | 1 | 19 | 22
Jok Kuol | 13 | 8 | 4 | 1 | 4 | 16 | 46
Raghwendra Pratap Singh | 7 | 0 | 2 | 2 | 1 | 3 | 15
Waseem Ahemad . Khan | 1 | 0 | 1 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 27 | 16 | 11 | 14 | 9 | 60 | 137

Please feel free to reach out for any further clarifications.