Subject: Tech Support Candidate - ASFAR IRFAN
From: ASFAR IRFAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 10:30:37 -0500

| | Tech Support Test

Name | ASFAR IRFAN
E-mail | [email-masked]
Phone Number | (+91) 9149302760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | MAYUR VIHAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UPGRAD | ASSOCIATE | 4 JAN 2022 | 33300
Previous Employer 1 | HCL TECHNOLOGY | ANALYST | MAY 2022 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

IF I GET AN ERROR WHILE OPENING WEBSITE,
AT FIRST, CHECK THE NETWORK CONNECTIVITY, IF NOT CONFIGURED PROPERLY WILL CONNECT TO THE NETWORK AGAIN AND TRY TO OPEN IT,  IF WEBSITE WORKING PROPERLY ,AND CONTINUE BROWSING  .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-POWER ON THE BLUETOOTH
-OPEN THE PAIRING MODE

-OPEN BLUETOOTH SETTING FROM PHONE
-PAIR WITH THE ADDRESS OF THE BLUETOOTH
-ONCE PAIRING DONE
- ENJOY THE SESSION ON BLUETOOTH SPEAKER

What according to you makes you a good candidate for customer service or technical support job?

I CONSIDER MYSELF A GOOD FIT FOR THE ROLE
I AM TECH-SAVVY AND ADHERE TO SOLVING THE TECHNICAL PROBLEM EITHER S/W OR H/W.

I AM A QUICK LEARNER, ADAPT NEW TECHNOLOGY

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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