Subject: RE: CS Performance steer co
From: Ahmed Zoher <[email-masked]>
To: Syed Attaullah <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 12 Jan 2022 11:32:56 +0000

Hi Syed/ Ashish,

Please find the data attached:

UAECountDec'2122,949
Avg. L3M (Sep'21-Dec'21)23,488
YTD Dec'21116,666

Thanks,

Ahmed Zoher
Manager - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Syed Attaullah <[email-masked]>
Sent: Wednesday, January 12, 2022 3:08 PM
To: Ahmed Zoher <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Subject: Re: CS Performance steer co

External email sender, please take precaution.
Hi Ahmed,

As we discussed with Ashish, we required total count of order for required month.

Regards
Syed,

________________________________
From: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 12, 2022 3:53 PM
To: Syed Attaullah <[email-masked]<mailto:[email-masked]>>
Subject: CS Performance steer co

Hi Syed,

Please find the report attached.

Thanks,

Ahmed Zoher

Manager - Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: CS - Steer co data - Nov'21
From: Shivani Anand <[email-masked]>
To: Sujay Mallesha <[email-masked]>, Ahmed Zoher <[email-masked]>
Cc: Neha Keskar <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Faizal Maradeya <[email-masked]>, Neeraj Bhanwariwal <[email-masked]>
Date: Wed, 12 Jan 2022 06:16:49 +0000

Hi All,

Please find overall NPS score below (UAE):

Order Month

Overall NPS Score

Jul-21

51.8

Aug-21

54.8

Sep-21

53.7

Oct-21

52.4

Nov-21

48.7

Dec-21

47.7

Please let me know if any other information is required.

Thanks,

Shivani Anand

From: Sujay Mallesha <[email-masked]>
Sent: Wednesday, 12 January 2022 9:57 AM
To: Ahmed Zoher <[email-masked]>; Shivani Anand <[email-masked]>
Cc: Neha Keskar <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Faizal Maradeya <[email-masked]>; Neeraj Bhanwariwal <[email-masked]>
Subject: RE: CS - Steer co data - Nov'21

Hi Shivani,

Please share the NPS details.

Regards,

Sujay

From: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 January 2022 4:41 PM
To: Sujay Mallesha <[email-masked]<mailto:[email-masked]>>
Cc: Neha Keskar <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Nov'21

Hi Sujay,

Can you also share the NPS scoring?

Thanks,

Ahmed Zoher

Manager – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

From: Sujay Mallesha <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 11, 2022 3:58 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Neha Keskar <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Nov'21

Hi Ahmed,

Please find the Invoice count for Ecom UAE below :

Order Location

Order Month

Order Count

UAE

Jul-21

16,051

UAE

Aug-21

15,216

UAE

Sep-21

14,936

UAE

Oct-21

16,919

UAE

Nov-21

30,595

UAE

Dec-21

22,949

Regards,

Sujay

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 January 2022 2:29 PM
To: Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sujay Mallesha <[email-masked]<mailto:[email-masked]>>
Cc: Neha Keskar <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Nov'21

+ @Sujay Mallesha<mailto:[email-masked]>

Can you please  help here

From: Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 11, 2022 2:27 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Cc: Neha Keskar <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Nov'21

Hi Ahmed,

Pls find below Invoice count for B&M for UAE….eCom Faizal will share.

B&M UAE Invoice Count

Month

CY

PY

Jul-21

79,192

67,425

Aug-21

68,970

68,982

Sep-21

70,833

64,898

Oct-21

76,281

69,272

Nov-21

86,152

87,691

Dec-21

94,831

83,942

Hi Faizal,

Pls share the eCom Gross Order Count

Regards,

Neeraj

From: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 11, 2022 2:22 PM
To: Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>
Cc: Neha Keskar <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Nov'21

Hi Neeraj,

Any updates?

Thanks,

Ahmed Zoher

Manager – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wVAOuRGbqajWsBN2aoGsnF9EmIRCMg43uyscM00z0qM%3D&reserved=0>

From: Ahmed Zoher
Sent: Tuesday, January 11, 2022 9:09 AM
To: Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>
Cc: Neha Keskar <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: FW: CS - Steer co data - Nov'21
Importance: High

Hi Neeraj,

Will you please assist with the below urgently.

Thanks,

Ahmed Zoher

Manager – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wVAOuRGbqajWsBN2aoGsnF9EmIRCMg43uyscM00z0qM%3D&reserved=0>

From: Ahmed Zoher
Sent: Monday, January 10, 2022 3:36 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Nov'21
Importance: High

Hi Ashish,

Can you please provide with the requested data.

Thanks,

Ahmed Zoher

Manager – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wVAOuRGbqajWsBN2aoGsnF9EmIRCMg43uyscM00z0qM%3D&reserved=0>

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 6, 2021 12:15 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>
Subject: Re: CS - Steer co data - Nov'21

External email sender, please take precaution.

Hi Murtaza,

Here is the attached complied data for UAE.

Regards,
Ashish Dabral

  _____

From: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
To: "Raneem Alqutub" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Ahmed Zoher" <[email-masked]<mailto:[email-masked]>>, "Maryam Yahya" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 6, 2021 1:12:43 PM
Subject: RE: CS - Steer co data - Nov'21

Thanks Raneem !!!

@Ashish Dabral<mailto:[email-masked]> – request you to collate the LSM data as well..

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wVAOuRGbqajWsBN2aoGsnF9EmIRCMg43uyscM00z0qM%3D&reserved=0>

From: Raneem Alqutub <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 6, 2021 11:27 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Nov'21

External email sender, please take precaution.

Hello Murtaza,

As per our conversation yesterday please find attached FYKR.

Thank you.

Regards,

Raneem AlQutub

Senior Operation Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799310226

E: [email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=%2BWfVahxSAupbvFSDEjYLwiiVjV7eB0RPl0OThzdAE1M%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Ti4RCr0YXddb2P8EpwAh%2BI%2B26KyvkROCoXRD7nkacFU%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ngPXnxQDlqqPXvC9RaoKwJAGncDezGO2XagfQWxKL%2Fs%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=GfpcScHEwJTBUrfh0pQJOrXmkQhzIop%2BZ3ZRdyOceYk%3D&reserved=0>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Sunday, December 5, 2021 7:55 AM
To: Raneem Alqutub; Ashish Dabral
Cc: Ahmed Zoher; Maryam Yahya
Subject: RE: CS - Steer co data - Nov'21

Hi Raneen,

Request you to share the steer Co data as per the attached also please share the raw data as well separately.

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wVAOuRGbqajWsBN2aoGsnF9EmIRCMg43uyscM00z0qM%3D&reserved=0>

From: Shivani Anand <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 5, 2021 9:50 AM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Nov'21

Hi Murtaza,

Please find order count information below:

UAE

Count

Nov’21

30,594

Avg. L3M (Aug’21-Oct’21)

15,690

YTD Nov’21

93,715

Thanks,

Shivani

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 December 2021 9:38 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Shivani Anand <[email-masked]<mailto:[email-masked]>>
Cc: Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Nov'21

+ @Shivani Anand<mailto:[email-masked]>

Please  help here

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 5, 2021 9:33 AM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Subject: CS - Steer co data - Nov'21

Hi Faizal,

Request you to share the order count for the below date.

UAE

Count

Nov’21

Avg. L3M (Aug’21-Oct’21)

YTD Nov’21

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wVAOuRGbqajWsBN2aoGsnF9EmIRCMg43uyscM00z0qM%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C85beb22a1fb54d9815d708d9d4ecf2d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637774936417290667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=blvdHtlAXkctkxRksEBR2rO2aQR3NzXkWF%2BatOTrbmI%3D&reserved=0>

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