Subject: Jayway Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>, Bhupendra Singh <[email-masked]>
Cc: deeksha <[email-masked]>, Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 12 Jan 2022 04:21:38 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R5QEBEUJE2 (Shagufa): Chat was handled pretty well and as per the process expectations and guidelines. 

Chat ID: R5SE4NKZ50 ( Harsh ): Chat was handled very well and as per process expectations and guidelines. 

Chat ID: R5SE5OQ5IT (Harsh ): Incomplete chat, the customer left the chat before answering all the lead generation questions. 

Chat ID: R5SE5OS6F4 (Harsh ): Chat was handled very well and as per process expectations and guidelines. 

Chat ID: R5AHHSMC9R (Shagufa): Chat was handled pretty well and as per the process expectations and guidelines. 

Chat ID: R5BHZYHX2V ( Jason ): No response from the customer and then he left after a while. 

Chat ID: R5EIE7EBVN (Harsh ): Customer was just browsing website, she did not had any queries/requests for travel and then she left chat. 

Chat ID: R5GI6EE8D8 (Jason): Chat was handled pretty well and as per the process expectations and guidelines. 

Chat ID: R5IIAN8FSK ( Harsh ): Traveller left chat before answering lead generation questions. 

Chat ID: R5RKG0RBE1 (Jason ): Chat was handled really well and as per the process expectations and guidelines. 

No abandoned/missed chat. 

Thanks and Regards, 

Amit