Subject: Tech Support Candidate - Naina Yadav
From: Naina Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 05:27:58 -0500

| | Tech Support Test

Name | Naina Yadav
E-mail | [email-masked]
Phone Number | (91) 7701917715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hi3 Technologies Limited | Technical support Executive | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First , let figure out where the problem is
With a little detective work , we can narrow down the cause of problem.

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
if you can open another site skip down to the problem only happens with certain websites.
if you can't open another site continue on to the next step.
2. Launch another browser, like internet explorer or Microsoft edge and try to open the site you were having problem with.
if the site works in another browser , see the problem only happens in firefox.

if the site doesn't work in another browser, check out the problem happens in al web browsers.

At last try clearing firefox's cookies and cache

1. Click on the menu button=to open the menu panel.
2.Click History and select clear ressent history
3. In the time range to clear :drop down select everything.
4. Below the drop down menu, select both cookies and cache. Make sure other items you want to keep are not selected.
5. click OK

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put your Bluetooth device in pairing mode by pressing and holding the power butt on or pairing button.
2.iphone: Go to setting>Bluetooth>other devices. Tap the device to  connect

3.Android: Go to setting >connected devices>Bluetooth. Select Pair new device and then tap the speakers name.

What according to you makes you a good candidate for customer service or technical support job? | I have been fascinated by technology all my life and I also love working with people . I want to use technical know how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who have run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |