Subject: Tech Support Candidate - Uppu Shiva Sai Teja
From: Uppu Shiva Sai Teja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 00:04:55 -0500

| | Tech Support Test

Name | Uppu Shiva Sai Teja
E-mail | [email-masked]
Phone Number | (91) 9515345707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Keolis Hyderabad Mass Rapid Transits Limited | AFC Maintainer | 10/02/2022 | 18000
Previous Employer 1 | Wipro Technologies | Desktop Support Level -1 | 05/12/2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Will Check is the Internet Connection is Properly Connected or not
Step 2: If connected Properly then will look into the Settings in the Browser and delete the Cached files
Step 3: Disable the Add-ons that are blocking the website to open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: Turn On the Bluetooth In Mobile
Step2: Turn On the Speaker
Step3: Find the Bluetooth Speaker in the nearby Devices on Mobile
Step4: Tap Connect in mobile and give permission if Required.
Step5: Bluetooth Speaker get connected.

What according to you makes you a good candidate for customer service or technical support job? | Customer First is the Mantra which need to be followed and maintained to be a customer Service, Good Punctuality, Good Discipline, Ability to think what's exactly the situation and how to handle it, Patience, Clam and cool Nature, Innovative thinking and Smart Analysis
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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