Subject: Daily performance summary for LiveSalesman team for Jan 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 09:05:28 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 7 | 69 | 2 | 78
Ali hazzaa | 0 | 0 | 76 | 2 | 78
Malek Hosan | 3 | 0 | 4 | 0 | 7
Hasan Nour | 0 | 19 | 0 | 2 | 21
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 7 | 2 | 9
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 1 | 3 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 6 | 0 | 0 | 6
Abdulaziz Albishr | 0 | 0 | 29 | 0 | 29
Asma Alotaibi | 0 | 0 | 51 | 3 | 54
Doaa Almutawa | 0 | 0 | 34 | 0 | 34
Ebrahim Qasem | 0 | 0 | 21 | 2 | 23
Mohiuddin Lsm | 0 | 0 | 28 | 7 | 35
Naji Shabanh | 0 | 0 | 31 | 7 | 38
Shaha alsubaie | 0 | 0 | 42 | 7 | 49
Rayan Suliman | 0 | 0 | 0 | 1 | 1
Grand Total | 3 | 32 | 393 | 38 | 466

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 81
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 48
| | Delayed Delivery (Furniture) | 27
| | Delayed Delivery (HH) | 3
| | Delivery Status | 45
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 225
No Answer | (blank) | (blank) | 5
| No Answer | (blank) | 1
| | No Answer | 54
No Answer Total | | | 60
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 13
| | Store Availability | 1
| Policy Related | Return Policy | 5
| Product Related | Product Specification | 8
PreSales Total | | | 28
Grand Total | | | 313

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 3 | 5
Mohammed Ali | 0 | 0 | 0 | 2 | 1 | 0 | 3
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 4 | 0 | 0 | 2 | 2 | 3 | 11

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 4 | 1 | 11 | 11 | 12 | 24 | 63
Javed Aslam | 4 | 2 | 0 | 0 | 0 | 16 | 22
Malek Hosan | 4 | 2 | 0 | 5 | 0 | 8 | 19
Ali hazzaa | 8 | 7 | 9 | 4 | 1 | 7 | 36
Naji Shabanh | 11 | 2 | 7 | 5 | 3 | 8 | 36
Syed Ataullah | 2 | 0 | 0 | 0 | 1 | 1 | 4
! Hassan Saeed | 4 | 3 | 2 | 4 | 4 | 3 | 20
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 2 | 3
Shaha alsubaie | 7 | 0 | 0 | 0 | 1 | 3 | 11
Ebrahim Qasem | 2 | 2 | 2 | 2 | 2 | 3 | 13
Alhamzi Mohammed | 3 | 0 | 0 | 3 | 1 | 6 | 13
Mohiuddin Lsm | 13 | 7 | 3 | 0 | 2 | 7 | 32
Doaa Almutawa | 0 | 0 | 2 | 0 | 0 | 0 | 2
Asma Alotaibi | 3 | 1 | 0 | 0 | 0 | 0 | 4
Abdulaziz Albishr | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 66 | 27 | 36 | 34 | 28 | 88 | 279

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 15 | 1 | 2 | 0 | 0 | 7 | 25
Hasan Nour | 19 | 6 | 7 | 6 | 10 | 8 | 56
Malek Hosan | 14 | 4 | 1 | 1 | 2 | 10 | 32
Syed Ataullah | 3 | 0 | 0 | 2 | 1 | 1 | 7
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wafa Alzahrani | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 0 | 0 | 1 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Doaa Almutawa | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdulaziz Albishr | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 54 | 11 | 11 | 14 | 13 | 26 | 129

Please feel free to reach out for any further clarifications.