Subject: Tech Support Candidate - Subhay kumar
From: Subhay kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 18:18:11 -0500

| | Tech Support Test

Name | Subhay kumar
E-mail | [email-masked]
Phone Number | (+91) 8340756196
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dwarka more Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cbo infotech | Software implementation executive | Working | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | They have varied causes and symptoms,including software and hardware defects.such as an infinite loop or long-running uninterruptible computation,resource execution,external events such as slow computer network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Place the bluetooth device in pairing mode.
2.on your bluetooth functionality switched on.if bluetooth toggle switch green,bluetooth enabled, and nothing need to be changed,if not ,select the toggle to turn on bluetooth.
3.scroll down to other device and look their your bluetooth device on the list.
4.when the speaker name appears ,select the device name to connect.it takes few seconds for the two device to pair.when done,status updated connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | Clear communication skills, Empathy, patience, problem solving....etc
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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