Subject: Transcript of Tuesday, January 11th, 2022, 08:05:54 pm. Operator: Jason. Visitor: Bekki Payne
From: LiveChat <[email-masked]>
To: [email-masked]
Date: Tue, 11 Jan 2022 20:16:19 +0000

Chat transcript

			Name: Bekki Payne
			E-mail (optional): [email-masked]

		ref ,landing=https://jaywaytravel.com/insurance

	Jason Tue, 01/11/22 08:05:54 pm UTC
		Hello, Can I help you plan your upcoming vacation?
	Bekki Payne 08:07:16 pm
		Hello, we have a trip booked for 5/16/21 to Croatia. My emails are lost since I updated my email. Can you please send me an email with all the information? I don't even have the itinerary number to log in. I need to figure out what I owe also. thanks
	Jason 08:07:43 pm
		Hi, this is Jason, I want to confirm, is it for 2021 or 2022? 
	Bekki Payne 08:08:47 pm
		sorry, 2022. trip may be in Robin Beacham's name as she booked it for the 6 of us
	Jason 08:09:50 pm
		Got it Bekki,  sorry about that but don't worry , we should have it but I will have to forward this to the reservations team, what is the best way to contact you , email or phone?.and what is your new email by the way is it [email-masked] that I show?
	Bekki Payne 08:10:26 pm
		yes, the email address is the same
	Jason 08:10:57 pm
		okay , so will contact you by email then, I am now forwarding this to the team and get back with you the soonest.
	Bekki Payne 08:12:06 pm
		Thank you. when I look at the emails on my phone the information that was like photos doesn't display - it just looks like this <image> so I just need to get everything together again
	Jason 08:13:00 pm
		sure, absolutely we will get back with you on this, we would want to look for it soon.
		is there anything else for the moment?
	Bekki Payne 08:14:16 pm
		Do you have any information for travel into Croatia in regards to Covid? of course by May we are hoping it is gone...
	Jason 08:15:17 pm
		We hope everything will go for the better , all of us trust me! apparently as frontdesk I do not have specifics on that but I will relay your quesiton to ther team, okay?
		is there anything else for now?
	Bekki Payne 08:15:59 pm
		no thanks.
	Jason 08:16:08 pm
		Thank you for partnering with us at Jayway Travel, Bye for now! 
	Bekki Payne 08:16:16 pm
		bye
	System 08:16:18 pm
		Jason archived the chat

	10m 24s

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