Subject: Tech Support Candidate - Sarbartha Sarkar
From: Sarbartha Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 13:44:55 -0500

| | Tech Support Test

Name | Sarbartha Sarkar
E-mail | [email-masked]
Phone Number | (91) 8250528152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 71 block b , b 11
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Sql, plsql, api testing, json

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Roundglass | Associate Support | NA | 44620
Previous Employer 1 | Concentrix | Associate | 13/05/2019 | 15000
Previous Employer 2 | Ienergizer | Analyst | 04/10/2021 | 35000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Screen shot of the issue
Ask for the browser name
Ask to clear cache and cookies
After the to have to take a call with api testing method with postman tool

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the Bluetooth of mobile phone and the also switch on the Bluetooth speaker, after thet pair the both the device, then it's connect Normally
What according to you makes you a good candidate for customer service or technical support job? | Technical support (l2 support)
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |