Subject: Tech Support Candidate - Rahul Tyagi Tyagi
From: Rahul Tyagi Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 12:53:05 -0500

| | Tech Support Test

Name | Rahul Tyagi Tyagi
E-mail | [email-masked]
Phone Number | (91) 7988710370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ashoka overseas | It and operation Manager | 1 Dec 2021 | 35000
Previous Employer 1 | Aioss | Software testing and support | 2 June 2019 | 24000
Previous Employer 2 | Mapple edusoft | Tech support | 15 April 2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check Internet connection it is working or not after that check blocked sites or dns. I think it is enough and site will open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all on Bluetooth function both devices and paired with phone and now it is connected to speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have previously working in same field and I am a good listener so answer to customer accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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