Subject: Tech Support Candidate - Ritesh Gupta
From: Ritesh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 11:19:27 -0500

| | Tech Support Test

Name | Ritesh Gupta
E-mail | [email-masked]
Phone Number | (91) 8447475294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 62 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Assiciate | Working | 22000
Previous Employer 1 | Science hobby centre | Associate | July 2019 | 16000
Previous Employer 2 | Concentrix | Senior associate | Working | 22000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly i have on a Bluetooth device phone or speaker.
And paired those devices and connect them

What according to you makes you a good candidate for customer service or technical support job? | i have 2.5 years experience in a international coustmare support. I have good way of solving a coustmare.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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