Subject: Tech Support Candidate - Babita pandey
From: Babita pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 10:45:18 -0500

| | Tech Support Test

Name | Babita pandey
E-mail | [email-masked]
Phone Number | (82799) 65957
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida 63
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | OKAYA InFOCOm | BDE | feb 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first i will check for the internet connection

I will check the WIFI and connecting network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will open the Bluetooth in mobile phone

Searching for the device

It will show the name of bluetooth speaker name and i will connect with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

good communication

problem solving

management

knowledge of Technical support

troubleshooting

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |