Subject: Tech Support Candidate - KRISHNA KUMAR SHUKLA
From: KRISHNA KUMAR SHUKLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 10:24:01 -0500

| | Tech Support Test

Name | KRISHNA KUMAR SHUKLA
E-mail | [email-masked]
Phone Number | (+91) 9584914137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palwal, Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | New Allenberry works (A unit of Deepak indt. Ltd.) | Assistant System Executive | 30/01/2022 | 14500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Please check your internet connection.
2. Internet connection providing device is properly connected on your Machine?
3. Clear your cookies
4. Refresh your browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Please trun on your Bluetooth speaker device
2. Please make sure your Bluetooth speaker device Bluetooth function is on!
3.Now trun on your Mobile device Bluetooth
4.Now pair your mobile device with blutooth speaker device connection.
5. Now enjoy with your favourite blutooth speaker device.
Happy hearing.

What according to you makes you a good candidate for customer service or technical support job? | Coustomer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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