Subject: Tech Support Candidate - Sandeep Passwan
From: Sandeep Passwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 10:18:04 -0500

| | Tech Support Test

Name | Sandeep Passwan
E-mail | [email-masked]
Phone Number | (0184) 8295786663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Karnal Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Data Backup Encription,recovery,migration,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lebronic Infotech | Technical Support Engineer | 30/06/2021 | 26666
Previous Employer 1 | Impact Infotech | Desktop Support Engineer | 23/06/2019 | 20800
Previous Employer 2 | Dynacons System And Solution | Technical Support Engineer | 11/06/2017 | 13100

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As per Troubleshooting steps.
1)Check physically lan Cable is Connected or Not with System.
2)If Yes ,Then Open Command prompt from start menu and type ipconfig command for checking ip address is assigned to system.
3)if yes then type ping command from System to Network Gateway.
4)if Packet reply is Comming from Gateways  To system means network working properly.
5)Then Type ping www.ndtv.com in cmd and check reply from the server .if its packet reply is comming from link.
6) Clicked on internet explorer and check in internet options bypass proxy ip is filled or not if not filled then we have to filled bypass proxy ip and again check website.if its working its means issue resolved.else we have to take help from the Network team cause some time Network team blocked access and raise a ticket for website not working in ticketing tool and transfer to network team bucket.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Press Mobile phone Bluetooh icon and Bluetooth Speaker to Switched on.
Step 2 Search near By Devices in range of bluetooth.
Step 3  Select Your Bluetooth Speaker Name from Shown Device list.
Step 4 .Cliked on Pair after that its paired with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | My Technical  Knowledge and hardworking Nature with keen learning Skills make me a good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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