Subject: Tech Support Candidate - Anshul Kumar
From: Anshul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 10:08:37 -0500

| | Tech Support Test

Name | Anshul Kumar
E-mail | [email-masked]
Phone Number | (+91) 9654909466
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In order to have the error sorted, i would clean my cache and cooky memory as it uses up browser resources on RAM. If the issue persists would switch to other internet browsers. If the issue is with the internet connectivity, would check for the ethernet software driver in connection settings in control panel.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker, wait for the indicator light to blink. Then turn on the Bluetooth on the phone and make my device visible to other devices (if not already enabled). Once that is done, would search for the speaker name in the "available devices" space. Upin finding the device, would tap on it to connect with it. If the pairing key is required, would confirm the same and then pair.
What according to you makes you a good candidate for customer service or technical support job? | The candidate should be well spoken and should also be aware of the service/ product on to which they are assigned to assist the customer. We versed with the service/ product would enable the CSE to better help the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |