Subject: Tech Support Candidate - Rishabh Dhanghar
From: Rishabh Dhanghar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 10:05:15 -0500

| | Tech Support Test

Name | Rishabh Dhanghar
E-mail | [email-masked]
Phone Number | (91) 9667278545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sangam vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globe calibre | Technical support Engineer | 31 Jan 2022 | 14000
Previous Employer 1 | Pacific infotech | Desktop support Engineer | Jan 2020 | 10000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we have to see the error prompt which is showing in the browser. As of now it's not mentioned that what exactly the error is. So
1- I will check the internet connectivity and check whether the connection is faulty or there is any other issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Put the speaker in pairing mode.
2- Switch on Bluetooth on mobile phone.
3- Wait for the phone to connect.
4- Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job? | According to me I am very polite and can handle clients. I have a good knowledge in technical things and I have worked with clients from TCS.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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