Subject: Tech Support Candidate - Naveen Sharma
From: Naveen Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 10:05:03 -0500

| | Tech Support Test

Name | Naveen Sharma
E-mail | [email-masked]
Phone Number | (+91) 9646627447
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shivajinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TEKsystems | Business analyst | 31DEC2021 | 36000
Previous Employer 1 | Cogent | Operation specialist | 27FEB2020 | 27000
Previous Employer 2 | Teleperformance | Operation specialist | 31AUG2019 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the link of website is correct or not.
2. I will check the internet connection.
3. I will retype and do refresh again if both above (1 and 2) are correct.
4. Else I will troubleshoot the internet setting if internet is not working like: switch on/off the wifi, use airplane mode to refresh the Network.
5. Otherwise, I will contact the internet service provider for internet not working

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I should have Bluetooth speaker
2. I will to the mobile phone settings>bluetooth>switch on blutooth>see the list of new bluetooth devices>start pairing with my bluetooth speaker>paired>connected.
3. Start using that and play songs on the speaker

What according to you makes you a good candidate for customer service or technical support job? | Give resolution to customer on cal or with in SLA's
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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