Subject: Tech Support Candidate - Ruhi Khan
From: Ruhi Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 10:04:49 -0500

| | Tech Support Test

Name | Ruhi Khan
E-mail | [email-masked]
Phone Number | (91) 80760288358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi akshardham
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision infomatic | Service desk executive | 10 feb | 23k
Previous Employer 1 | Hcl services | Service desk coordinator | 03 oct 2018 | 14 k
Previous Employer 2 | Bajaj auto | Trainee | 30 aug | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check internet connection if not in network will connect through lan Or wifi
2.need to delete old history  and check in advance setting if cookies are blocked uncheck that.
3. Check site in other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1.click Bluetooth option check device you want to connect and click add.

What according to you makes you a good candidate for customer service or technical support job?

1.I want to learn always new things .
2.can work in pressure in calm mood.
3.knowledge of ticketing tool like crm, ffa , service now, service first.
4 L1 tech support knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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