Subject: Tech Support Candidate - Pankaj Kumar Sharma
From: Pankaj Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 10:03:17 -0500

| | Tech Support Test

Name | Pankaj Kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 7992487403
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Progressive infovision Pvt Ltd | Desktop support Engineer | 25June 2021 | 11000
Previous Employer 2 | Entero Healthcare solutions pvt ltd | Technical support executive | 24 Dec 2021 | 17100

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly need to check the internet connectivity then website which is getting ping or not if getting ping from the website then need to clear the cookies then it can be work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly need to switch on the Bluetooth then need to pair with Mobile.
What according to you makes you a good candidate for customer service or technical support job? | Condidate should be responsible for the work according to the profile and as a team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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