Subject: Tech Support Candidate - Preeti Bisht Preeti
From: Preeti Bisht Preeti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 09:50:44 -0500

| | Tech Support Test

Name | Preeti Bisht Preeti
E-mail | [email-masked]
Phone Number | (91) 8882445960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Service desk | 20 march,2022 | 18
Previous Employer 1 | Infinite telematics | Tech support | 2019 | 15
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will clear the browser history, cache cookies. Also we can restart the browser. We should check the internet connection, DNS sand proxy settings. If vpn is required then connect the VPN.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will on the Bluetooth settings on the phone. Then we will  turn on the speaker. Wi-fi symbol will be present on the speaker. We will press the button for few seconds then we will search the speaker name on phone's Bluetooth settings. Click on the connect or paired. Hence, it get connected.
What according to you makes you a good candidate for customer service or technical support job? | I have customer centric approach. I always maintained a good relationship with my customer. I always give priority to fix the user issue as soon as possible. I always carefully listen customer issue then provide a appropriate solution according on the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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