Subject: Tech Support Candidate - Maninder singh
From: Maninder singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 06:10:26 -0500

| | Tech Support Test

Name | Maninder singh
E-mail | [email-masked]
Phone Number | (78769) 49565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eclerx services | Senior analyst | Na | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check the internet connection weather it is connected or not.

We will check the link that we have entered.

If it does not work then we will try by resetting the browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will turn on the Bluetooth from the Bluetooth speaker and from the phone itself.

In the pairing devices, we will check the particular device and connect the same.

What according to you makes you a good candidate for customer service or technical support job?

Skills.

I think skill matters, and i all have everything you want.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |