Subject: Tech Support Candidate - Mahima Shrivastava
From: Mahima Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 01:05:35 -0500

| | Tech Support Test

Name | Mahima Shrivastava
E-mail | [email-masked]
Phone Number | (91) 7838461953
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur City
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare solutions | Sr. Chat associate | 25/12/2021 |
Previous Employer 1 | Tech Mahindra | Customer care executive | 1/11/2020 |
Previous Employer 2 | Commdel | Customer care executive | 8/10/2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I got the error while browsing any website, firstly I will clear the history/cookies from the browser then I'll check the internet connectivity & speed, if there is any issue with the connectivity I'll check the router & will try to restart it from my end still if issue persist I'll take a help from my service provider or technician.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth speaker should be on then we need to go to the settings on the phone - Bluetooth on - pair the device - select device name- connect
What according to you makes you a good candidate for customer service or technical support job? | I have 5 year of work experience in bpo industry I worked with different organization & process when it comes to domestic or international customers so I have the ability to handle irritate customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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