Subject: Daily performance summary for LiveSalesman team for Jan 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 09:05:27 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 72 | 6 | 78
Syed Ataullah | 4 | 5 | 0 | 0 | 9
Malek Hosan | 0 | 23 | 24 | 2 | 49
Jok Kuol | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 14 | 38 | 3 | 55
Amir Aziz | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 2 | 2
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 1 | 45 | 4 | 50
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdulaziz Albishr | 0 | 0 | 17 | 5 | 22
Ali hazzaa | 0 | 0 | 44 | 5 | 49
Doaa Almutawa | 0 | 0 | 27 | 0 | 27
Ebrahim Qasem | 0 | 0 | 13 | 0 | 13
Mohiuddin Lsm | 0 | 0 | 17 | 7 | 24
Naji Shabanh | 0 | 0 | 41 | 6 | 47
Grand Total | 5 | 44 | 338 | 40 | 427

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 47
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 31
| | Delayed Delivery (Furniture) | 15
| | Delayed Delivery (HH) | 4
| | Delivery Status | 100
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 5
| | Refunds after Return | 7
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 230
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 50
No Answer | No Answer | No Answer | 50
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 2
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 16
PreSales Total | | | 23
Grand Total | | | 304

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 3 | 4
Mohammed Ali | 0 | 0 | 1 | 1 | 1 | 0 | 3
Amir Aziz | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 4 | 0 | 2 | 2 | 2 | 3 | 13

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 5 | 20 | 7 | 11 | 24 | 68
Javed Aslam | 3 | 2 | 0 | 0 | 0 | 16 | 21
Malek Hosan | 7 | 1 | 0 | 4 | 0 | 8 | 20
Ali hazzaa | 11 | 7 | 5 | 3 | 3 | 6 | 35
Naji Shabanh | 5 | 7 | 7 | 2 | 5 | 6 | 32
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 5 | 5 | 6 | 1 | 3 | 4 | 24
Khaled Sufian | 0 | 0 | 0 | 0 | 2 | 2 | 4
Shaha alsubaie | 0 | 0 | 0 | 0 | 2 | 3 | 5
Mohiuddin Lsm | 15 | 10 | 0 | 0 | 6 | 5 | 36
Ebrahim Qasem | 5 | 3 | 1 | 2 | 2 | 3 | 16
Alhamzi Mohammed | 3 | 0 | 1 | 3 | 2 | 5 | 14
Doaa Almutawa | 0 | 2 | 0 | 0 | 0 | 0 | 2
Asma Alotaibi | 7 | 0 | 0 | 0 | 0 | 0 | 7
Abdulaziz Albishr | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 67 | 42 | 40 | 22 | 36 | 83 | 290

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 17 | 13 | 11 | 6 | 8 | 11 | 66
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 9 | 4 | 1 | 0 | 1 | 5 | 20
Malek Hosan | 19 | 0 | 0 | 2 | 5 | 9 | 35
Syed Ataullah | 2 | 0 | 1 | 2 | 1 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 3 | 0 | 0 | 3
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wafa Alzahrani | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 0 | 1 | 0 | 1 | 0 | 0 | 2
Doaa Almutawa | 0 | 0 | 3 | 0 | 0 | 0 | 3
Grand Total | 47 | 18 | 16 | 16 | 16 | 27 | 140

Please feel free to reach out for any further clarifications.