Subject: Tech Support Candidate - NawazMustafa Ansari
From: NawazMustafa Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 21:12:26 -0500

| | Tech Support Test

Name | NawazMustafa Ansari
E-mail | [email-masked]
Phone Number | (+91) 7906277546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Premas Biotech Pvt Ltd | IT Executive | 14 jan22 | 25690
Previous Employer 1 | Spectrum Talent Management Pvt Ltd | Lan Wan Technician | 14 August 2021 | 16490
Previous Employer 2 | Minda Industry | IT support engineer | | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly seen the error code
Then trouble shooting accordingly to the error code
Check the network connection properly
Ping the getway

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly open the both diveces Bluetooth and check discovering service is enable or not
Searching the Bluetooth on the mobile
Select the speaker and pairing

What according to you makes you a good candidate for customer service or technical support job? | Because I have the experience on these technology
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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