Subject: New Reply Received - LM Britomart Virtual Connectivity to LMI server
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 10 Jan 2022 22:33:35 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  LM Britomart Virtual Connectivity to LMI server  Ticket comment <div class="WordSection1">
<div class="MsoNormal" style="background:white"><span style="color:black">Hi Pritish, </span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black">Based on your explanation below of the sync time, this hasn’t been happening a couple of times a day, the sync time only resets if I force close the app, or run the diagnostic test. </span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black">The class schedule changes I have made after the diagnostic test yesterday and the adjustments I made 90 minutes ago, have not reset the sync time either, and it’s now at the 21 hours,
 and 1 day respectively. Could we re-open this ticket and investigate this please?
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<div class="MsoNormal">Cheers, </div>
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<div class="MsoNormal">Rhys :)</div>
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<td align="left" style="vertical-align:top;color:#000001;font-family:Arial">Rhys Finlayson<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial">Group Fitness Manager</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills Britomart</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">[email-masked]</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">2 Britomart Place</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="http://www.lesmills.co.nz/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">www.lesmills.co.nz</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">P: <a href="tel:(09)%20367%202207" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">(09) 367 2207</strong></a> </td>
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<td align="left" style="vertical-align:top;font-family:Arial"> M: <a href="tel:021%20111%206138" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">021 111 6138</strong></a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 11, 2022 12:19 AM<br>
<b>To:</b> Rhys Finlayson<br>
<b>Cc:</b> Carla Fitzsimons<br>
<b>Subject:</b> Re: LM Britomart Virtual Connectivity to LMI server</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Rhys,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We are glad to know the iPads have synced correctly.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The sync time will keep on increasing unless it syncs again. This process may happen a couple of times throughout the day and every time the iPad will sync with the scheduler the
 clock will reset itself and start again.</span></div>
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As the issue is now resolved, we will go ahead and close this ticket. If you need assistance with anything else, do not hesitate to reply to this ticket. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Kind Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
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Ticket: <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5139&amp;umid=608a6a12-717b-48aa-89bd-c7f8a1d2e0aa&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-9a94d20db758851d73c053ba8e69289fb557be46" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5139</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 10 Jan at 2:15 PM
<span class="separator">, Rhys Finlayson &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Olesia,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Prior to diagnostic, both iPads were orange (5 days since last sync), and the timetable adjustment I did this morning, showed up on the ipad (no change to last sync status though).</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>After diagnostic, both iPads are now showing Green. Should the last sync time still be increasing, or should it reset to zero when I do a class schedule change?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Cheers,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Rhys
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>[email-masked]</span></strong></a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
<span lang="EN-US">Les Mills International &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, 10 January 2022 1:53 AM<br>
<b>To:</b> Rhys Finlayson &lt;[email-masked]&gt;<br>
<b>Cc:</b> Carla Fitzsimons &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: LM Britomart Virtual Connectivity to LMI server</span></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Rhys,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know if the diagnostics test detects any errors and what those errors are.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5139&amp;umid=608a6a12-717b-48aa-89bd-c7f8a1d2e0aa&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-9a94d20db758851d73c053ba8e69289fb557be46" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5139</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Sun, 9 Jan at 4:05 PM
<span class="separator">, Rhys Finlayson &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span class="separator">&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Having an error message where our Virtual iPad’s won’t stay connected to the LMI server. Timetable updates seem to go through, but I’m getting the error that iPads last synced
 x days ago. When I came back from Christmas leave it was red with “last sync: 14 days ago”.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The only way I get them to go green is to force close the app, and restart it. I don’t have to adjust any Wifi settings, so I’m wondering if there’s anything else you can suggest
 from your side of things?</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Rhys
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Login:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001'>Rhys Finlayson</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif'>​</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001'>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>Group Fitness Manager</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>Les Mills Britomart</span></div>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>[email-masked]</span></strong></a>
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<a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmills.co.nz&amp;umid=608a6a12-717b-48aa-89bd-c7f8a1d2e0aa&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-85a36f01564bde67bb5c49b62bed1b9db0aa1983" target="_blank" rel="noreferrer"><strong><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>www.lesmills.co.nz</span></strong></a>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif'>P: </span><a href="tel:(09)%20367%202207" target="_blank" rel="noreferrer"><strong><span style='font-size:8.0pt;font-family:"Arial",sans-serif;font-weight:normal;text-decoration:none'>(09) 367 2207</span></strong></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5139