Subject: Tech Support Candidate - Ayush gupta
From: Ayush gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 12:54:55 -0500

| | Tech Support Test

Name | Ayush gupta
E-mail | [email-masked]
Phone Number | (91) 9716282941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | East Avenue Society Sector 73,Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | | |
Previous Employer 1 | Power2sme Pvt Ltd,Gurgaon | Sr.Technical Support Engineer | 26 Aug 2021 | 31325
Previous Employer 2 | Hemmersbach India pvt ltd | Onsite Technical Engineer | 31 Jan 2021 | 25604

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Restart My device.
Make Sure the Internet Connection Works
1-Open your browser. In the address bar at the top, type google.com , then push Enter or Return.
2-
CheckMake sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
3-Make sure search results load properly
4-if the If searching doesn't work, then there's reason to believe that you're not connected to the Internet.
Fix the connection issue before proceeding.
Check if the Website is Down for Everybody or Just Me
1-Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
2-On the site, type in the website address you're having problems reaching, then then push Enter or Return.
3-Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker.
Put the speaker in pairing mode.
Switch on Bluetooth on. mobile phone.
Wait for the phone to connect.
Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too.

Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.

Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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