Subject: Tech Support Candidate - AMIT DUBEY
From: AMIT DUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 11:00:03 -0500

| | Tech Support Test

Name | AMIT DUBEY
E-mail | [email-masked]
Phone Number | (+91) 9594543945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TMS Pvt Ltd | Sales Manager | Till Working | 15
Previous Employer 1 | Wellthy Therapeutic Pvt Ltd | Trainee Support | 23 of Nov | 14
Previous Employer 2 | KBR Manufacturing Pvt Ltd | Trainee Quality | 7 of july | 12

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Alright!
1.Need to know about the problem like in browser it self or something else
2. Otherwise clear the cookies & cache.
3.checking website again with proper address bar

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to turn on the bluetooth speaker and then go to mobile phone setting and check the bluetooth option and make sure it's on then search for the bluetooth device, if got so clicked on that and make it pair to get connect.
What according to you makes you a good candidate for customer service or technical support job? | I'm quick learner and hand on time person.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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