Subject: Tech Support Candidate - Himanshu Chauhan
From: Himanshu Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 08:57:42 -0500

| | Tech Support Test

Name | Himanshu Chauhan
E-mail | [email-masked]
Phone Number | (91) 8287246629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | 10 March | 25000
Previous Employer 1 | Concentrix | Customer support | 8 aug 2018 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) The first step is to chech if I am connected to the internet. I can check it by opening another website.
2) I can check and identify error by opening website in different  browser.
3) By clearing cache and cookies of the particular browser.
4) I can proxy settings of the computer.
5) I can perform reinstalling of the effected browser.
6)I can restart computer to fix the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Turn on the Blutooth speaker and check if device is ready to pair.
2)Turn on Bluetooth option in mobile settings and click on find available devices.
3) Select the pair option to connect device with required speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have devoted my 5 year's in customer service. I know exactly how important it is to provide better user experience in customer service. I am good at assisting the user and provide them with better end user experience. I always like to go an extra mile to achieve better user experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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