Subject: Tech Support Candidate - Kanhaiya Kumar
From: Kanhaiya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 08:36:02 -0500

| | Tech Support Test

Name | Kanhaiya Kumar
E-mail | [email-masked]
Phone Number | (110044) 9958223496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur (Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC TECHNOLOGY | system engineer | 25-01-2022 | 21000
Previous Employer 1 | FSPL | System engineer | 11-10-2019 | 11000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Make sure Internet connection working
2- Check if website is down for everyone or just me
3-clear cookies
4- Check proxy setting
5- Restart your system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open Bluetooth setting
2- On Bluetooth device
3- Touch & hold Bluetooth
4- search Bluetooth device
5- Tap pair the device

What according to you makes you a good candidate for customer service or technical support job? | Ability to look at problem from many perspectives
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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