Subject: Tech Support Candidate - Rahul Giri
From: Rahul Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 08:34:41 -0500

| | Tech Support Test

Name | Rahul Giri
E-mail | [email-masked]
Phone Number | (+91) 8511330425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel LTD | ISP | | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check internet connection in PC setting.
2- Check network connection with cloud.
3-When connection was check then restart my PC and open any browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Go to setting
2-open Bluetooth setting.
3-open for pair device
4-when device was searched then connect and enjoy .

What according to you makes you a good candidate for customer service or technical support job?

1- Politely way of taking.
2- Listen carefully customers problem.
3- As soon as solve customer problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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