Subject: Tech Support Candidate - Avinash Mishra
From: Avinash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 08:08:47 -0500

| | Tech Support Test

Name | Avinash Mishra
E-mail | [email-masked]
Phone Number | (91) 9821318971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 73 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
I was part of a service management team for AT&T USA, managing B2B customers and their telecom network.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. Tech Support Associate | 30th July | 32000
Previous Employer 1 | Convergys | Tech Support Associate | 2nd February 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the below mentioned steps:-
1. Firstly I will see what the error says and try to understand the root cause.
2. I will check my internet connection.
3. I will try to see if there is a latency in the connection.
4. I will perform local checks including checking the LAN connection, wires and internet connectivity.
5. I will also see if the Domain name typed is correct or not.
6. I will disconnect the internet and turn it back on.
7. I will lodge a complaint if the issue is from internet service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker
2. Turn on the Bluetooth mode from the speaker
3. Turn on the Bluetooth in my phone
4. Search for the available devices nearby
5. Click on the name of the speaker from the list of the available devices
6. Approve the pairing of the device with my cell phone
7. There you go! The device is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have vast experience in customer service as I have dealt with B2B customers for AT&T which is world's largest telecom company. Previously,  also worked with Convergys as a billing and tech support associate wherein I was working with extremely stressed and angry US customers who had bill disputes and service related complaints. So I believe that I can be a perfect match for this job. I have worked on all three channels of communication,  voice, chats and emails and have more than 3.5 years of work experience with US customers only.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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