Subject: Tech Support Candidate - Kumar Vishal
From: Kumar Vishal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 08:01:55 -0500

| | Tech Support Test

Name | Kumar Vishal
E-mail | [email-masked]
Phone Number | (91) 9981229723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 35
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Simption Tech Pvt Ltd | BDA | 20march 2021 | 22500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on the menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.
If clearing googl cookies and then press ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth first to mobile.
And select more settings.
Then after clicking the button of Bluetooth speaker buttom
When appear on mobile in available device then select the name.
After allow to pair on device.

What according to you makes you a good candidate for customer service or technical support job? | To talking the customer with good morning or afternoon and after asking the customer nature and then asked the customer problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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