Subject: Tech Support Candidate - Kedar MahtO
From: Kedar MahtO <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 07:55:15 -0500

| | Tech Support Test

Name | Kedar MahtO
E-mail | [email-masked]
Phone Number | (+91) 7004712179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kalsi Buildcon Pvt Ltd | IT executive | Still working | 21k
Previous Employer 1 | Sysnet global technology Pvt Ltd | Customer support engineer | February 20 | 16k
Previous Employer 2 | Hua service | Customer support | November 17 | 11K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1-Checked Internet working or not
Step2-After that checked firewall blocking or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1-Turn on both Bluetooth
Step2- After that pairing the device

What according to you makes you a good candidate for customer service or technical support job? | Quick Problem Solver .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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