Subject: Tech Support Candidate - Deepak Tiwari
From: Deepak Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 07:54:13 -0500

| | Tech Support Test

Name | Deepak Tiwari
E-mail | [email-masked]
Phone Number | (+91) 7980061318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Dialer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I2A technologies | It executive | | 24k
Previous Employer 1 | T&T Infrazone | It executive | 1 august | 19k
Previous Employer 2 | HUL | Desktop support | 31 July 2020 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get error I will check first  site is blocked by browser if not then it will be blocked by firewall so I will unblock as per user requirement as per company rule.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth and switch on and search the other bluetooth device name pair and after paired will connect and that will work.
What according to you makes you a good candidate for customer service or technical support job? | Solve it relates issue of user makes you a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |