Subject: Daily performance summary for LiveSalesman team for Jan 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 54 | 0 | 0 | 57
Raghwendra Pratap Singh | 0 | 2 | 13 | 0 | 1 | 16
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 12 | 3 | 15 | 0 | 0 | 30
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 3 | 54 | 0 | 5 | 62
Mohammed Ali | 5 | 0 | 0 | 0 | 19 | 24
Abu Sufian | 0 | 7 | 38 | 0 | 0 | 45
Waseem Ahemad . Khan | 0 | 2 | 70 | 0 | 0 | 72
Amir Aziz | 0 | 0 | 0 | 8 | 0 | 8
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 20 | 244 | 8 | 26 | 315

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 70
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 26
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 113
No Answer | No Answer | No Answer | 8
No Answer Total | | | 8
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 2
| | Store Availability | 1
| Product Related | Product Specification | 73
PreSales Total | | | 80
Grand Total | | | 201

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 2 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 20 | 8 | 10 | 0 | 1 | 1 | 40
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 12 | 1 | 0 | 0 | 0 | 15
Mosab Mohammed Abdalla Nasreldin | 1 | 6 | 0 | 0 | 0 | 0 | 7
Grand Total | 24 | 26 | 12 | 0 | 1 | 4 | 67

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 8 | 8 | 3 | 5 | 7 | 27 | 58
Mohammed Ali | 0 | 0 | 0 | 1 | 3 | 10 | 14
Mosab Mohammed Abdalla Nasreldin | 8 | 5 | 6 | 1 | 3 | 19 | 42
Ankit Kumar | 4 | 6 | 6 | 1 | 9 | 52 | 78
Abu Sufian | 8 | 8 | 11 | 8 | 13 | 29 | 77
Jok Kuol | 6 | 3 | 1 | 0 | 4 | 16 | 30
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 3 | 2 | 0 | 2 | 1 | 6 | 14
Alhamzi Mohammed | 10 | 1 | 0 | 0 | 0 | 0 | 11
Grand Total | 47 | 33 | 27 | 18 | 40 | 162 | 327

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 3 | 4
Mohammed Ali | 9 | 16 | 13 | 3 | 6 | 13 | 60
Ankit Kumar | 0 | 0 | 2 | 0 | 2 | 5 | 9
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 2 | 18 | 21
Jok Kuol | 17 | 4 | 1 | 3 | 5 | 14 | 44
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 1 | 4 | 1 | 0 | 2 | 3 | 11
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 36 | 24 | 19 | 6 | 17 | 58 | 160

Please feel free to reach out for any further clarifications.