Subject: New Reply Received - LM Britomart Virtual Connectivity to LMI server
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 10 Jan 2022 01:15:50 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  LM Britomart Virtual Connectivity to LMI server  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Prior to diagnostic, both iPads were orange (5 days since last sync), and the timetable adjustment I did this morning, showed up on the ipad (no change to last sync status though).</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">After diagnostic, both iPads are now showing Green. Should the last sync time still be increasing, or should it reset to zero when I do a class schedule change?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Cheers,</span></div>
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<span style="mso-fareast-language:EN-US">Rhys </span><span style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'>&#128522;</span><span style="mso-fareast-language:EN-US"></span>
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<td align="left" style="vertical-align:top;color:#000001;font-family:Arial">Rhys Finlayson<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial">  | </td>
<td align="left" style="vertical-align:top;font-family:Arial">Group Fitness Manager</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills Britomart</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">[email-masked]</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">2 Britomart Place</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="http://www.lesmills.co.nz/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">www.lesmills.co.nz</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">P: <a href="tel:(09)%20367%202207" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">(09) 367 2207</strong></a> </td>
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<td align="left" style="vertical-align:top;font-family:Arial"> M: <a href="tel:021%20111%206138" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">021 111 6138</strong></a>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 10 January 2022 1:53 AM<br>
<b>To:</b> Rhys Finlayson &lt;[email-masked]&gt;<br>
<b>Cc:</b> Carla Fitzsimons &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: LM Britomart Virtual Connectivity to LMI server</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Rhys,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Tap the padlock to the top right of the App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Enter your admin code</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know if the diagnostics test detects any errors and what those errors are.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Many thanks,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: </span><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5139&amp;umid=b2ce93e6-36e2-4048-9782-0ec5d5caad25&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-2eb48a2bf55b5e5ae20e218c216ca1f0caa4a025" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5139</span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Sun, 9 Jan at 4:05 PM
<span class="separator">, Rhys Finlayson &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>[email-masked]</span></a><span class="separator"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>&gt;
 wrote: </span></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Having an error message where our Virtual iPad’s won’t stay connected to the LMI server. Timetable updates seem to go through, but I’m getting the error that iPads last synced
 x days ago. When I came back from Christmas leave it was red with “last sync: 14 days ago”.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The only way I get them to go green is to force close the app, and restart it. I don’t have to adjust any Wifi settings, so I’m wondering if there’s anything else you can suggest
 from your side of things?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Cheers,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Rhys
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Login:
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001;mso-fareast-language:EN-US'>Rhys Finlayson</span><span style="font-size:1.0pt;font-family:remialcxesans;color:white;mso-fareast-language:EN-US">​</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001;mso-fareast-language:EN-US'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5139