Subject: Tech Support Candidate - Yaseen Hassan Malik Yaseen
From: Yaseen Hassan Malik Yaseen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Jan 2022 04:12:24 -0500

| | Tech Support Test

Name | Yaseen Hassan Malik Yaseen
E-mail | [email-masked]
Phone Number | (+91) 7006852472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Azad pur Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rooman technology | Desktop Engineer | May 2018 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Free up ram by Close all the programs
2. Restart the software
3.Shut down and restart computer
5. Uninstall the software and then reinstall it.
6. Scan for wires and malware
7.check for a firewall conflict
8.Boot up in safe mood.
9.Defragment your hard drive

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Touch  and hold bluetooth
2. Tap pair new devices
3.If u don't find tap pair new devices  , then check under available devices ,
4. More , Refresh
4.. tap the name of the device you want to pair.

What according to you makes you a good candidate for customer service or technical support job?

.
1. To solve the problem as per the customer need ,solve all the problems on time and be very calm and cool .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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