Subject: Daily performance summary for LiveSalesman team for Jan 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Jan 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 1 | 104 | 0 | 3 | 108
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 5 | 36 | 0 | 11 | 52
Mohammed Ali | 28 | 0 | 0 | 0 | 6 | 34
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 6 | 55 | 0 | 0 | 61
Alhamzi Mohammed | 0 | 9 | 47 | 0 | 0 | 56
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 31 | 0 | 0 | 37
Waseem Ahemad . Khan | 0 | 2 | 15 | 0 | 0 | 17
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 29 | 29 | 288 | 0 | 20 | 366

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 16
| Delivery Related | Day of Delivery - Status | 5
| | Delayed Delivery (HH) | 3
| | Delivery Status | 24
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 3
| | Return Request Initiation | 2
Customer Services Total | | | 68
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer Total | | | 8
No Answer | No Answer | No Answer | 8
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 5
| | Payment Methods | 1
| | Store Availability | 13
| Policy Related | Delivery Cost | 1
| | Return Policy | 1
| Product Related | Product Specification | 62
PreSales Total | | | 84
Grand Total | | | 161

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 3 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 21 | 15 | 2 | 0 | 2 | 1 | 41
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 8 | 8 | 0 | 0 | 0 | 0 | 16
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 35 | 23 | 3 | 0 | 2 | 5 | 68

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 1 | 1 | 2 | 13 | 17
Mosab Mohammed Abdalla Nasreldin | 9 | 8 | 3 | 1 | 2 | 20 | 43
Ankit Kumar | 5 | 10 | 0 | 3 | 8 | 51 | 77
Abu Sufian | 7 | 11 | 8 | 6 | 13 | 28 | 73
Waseem Ahemad . Khan | 12 | 3 | 6 | 6 | 4 | 26 | 57
Jok Kuol | 7 | 3 | 1 | 1 | 4 | 15 | 31
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Raghwendra Pratap Singh | 3 | 1 | 0 | 2 | 1 | 6 | 13
Alhamzi Mohammed | 12 | 1 | 0 | 0 | 0 | 0 | 13
Grand Total | 55 | 37 | 19 | 20 | 34 | 163 | 328

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 3 | 4
Mohammed Ali | 15 | 17 | 7 | 4 | 5 | 14 | 62
Ankit Kumar | 0 | 0 | 2 | 0 | 2 | 5 | 9
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 2 | 18 | 21
Jok Kuol | 20 | 3 | 2 | 2 | 4 | 15 | 46
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 1 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 4 | 2 | 0 | 0 | 4 | 1 | 11
Grand Total | 41 | 23 | 12 | 6 | 17 | 58 | 157

Please feel free to reach out for any further clarifications.