Subject: Daily performance summary for LiveSalesman team for Jan 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Jan 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 25 | 2 | 2 | 29
Javed Aslam | 0 | 1 | 13 | 4 | 18
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 37 | 8 | 45
Ali hazzaa | 0 | 0 | 75 | 3 | 78
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 2 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 10 | 28 | 0 | 38
Mohiuddin Lsm | 0 | 0 | 34 | 8 | 42
Naji Shabanh | 0 | 0 | 47 | 3 | 50
Grand Total | 0 | 36 | 238 | 28 | 302

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 50
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 30
| | Delayed Delivery (Furniture) | 37
| | Delayed Delivery (HH) | 9
| | Delivery Status | 38
| | Partial Delivery | 3
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
Customer Services Total | | | 180
Live Sales | Pre-Sale | Live assist | 1
| | Promotion guide | 1
Live Sales Total | | | 2
Mattress Related Total | | | 1
No Answer Total | | | 2
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Offers | 7
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | Product Specification | 15
PreSales Total | | | 34
Grand Total | | | 219

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 2 | 1 | 1 | 4
Mohammed Ali | 0 | 0 | 1 | 1 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 0 | 2
Amir Aziz | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 1 | 1 | 2 | 4 | 1 | 1 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 26 | 14 | 5 | 26 | 4 | 25 | 100
Javed Aslam | 2 | 1 | 0 | 0 | 0 | 13 | 16
Malek Hosan | 0 | 3 | 3 | 1 | 1 | 11 | 19
Khaled Sufian | 0 | 0 | 2 | 0 | 1 | 3 | 6
Ali hazzaa | 16 | 3 | 2 | 1 | 3 | 6 | 31
Naji Shabanh | 12 | 4 | 4 | 2 | 3 | 6 | 31
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 2 | 2
! Hassan Saeed | 14 | 4 | 0 | 5 | 3 | 3 | 29
Shaha alsubaie | 0 | 0 | 0 | 4 | 1 | 3 | 8
Mohiuddin Lsm | 14 | 0 | 0 | 3 | 6 | 6 | 29
Alhamzi Mohammed | 0 | 5 | 3 | 1 | 4 | 4 | 17
Ebrahim Qasem | 5 | 1 | 1 | 3 | 5 | 1 | 16
Doaa Almutawa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 91 | 35 | 20 | 46 | 31 | 83 | 306

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 41 | 9 | 1 | 13 | 4 | 8 | 76
Javed Aslam | 5 | 2 | 2 | 0 | 1 | 5 | 15
Malek Hosan | 0 | 1 | 1 | 4 | 3 | 8 | 17
Ebrahim Qasem | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 1 | 4 | 0 | 1 | 0 | 6
Mohammed Ali | 1 | 1 | 0 | 2 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 3 | 1 | 0 | 0 | 0 | 5
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Asma Alotaibi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Wafa Alzahrani | 1 | 3 | 0 | 0 | 0 | 0 | 4
Abdulaziz Albishr | 0 | 1 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 10 | 3 | 0 | 0 | 0 | 0 | 13
Grand Total | 59 | 25 | 9 | 19 | 11 | 21 | 144

Please feel free to reach out for any further clarifications.