Subject: Daily performance summary for LiveSalesman team for Jan 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Jan 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 2 | 73 | 0 | 1 | 76
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 4 | 5 | 0 | 14 | 23
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 2 | 0 | 0 | 4
! Hassan Saeed | 0 | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 5 | 5 | 36 | 0 | 0 | 46
Syed Ataullah | 1 | 0 | 2 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 8 | 52 | 0 | 0 | 60
Waseem Ahemad . Khan | 0 | 4 | 50 | 0 | 14 | 68
Amir Aziz | 0 | 0 | 0 | 5 | 0 | 5
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 24 | 221 | 5 | 30 | 287

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 54
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 10
| | Missing items\parts | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 2
Customer Services Total | | | 72
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Store Location | 1
| Product Related | Combo | 1
| | Product Specification | 38
PreSales Total | | | 40
Grand Total | | | 113

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 3 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 8 | 9 | 0 | 0 | 2 | 1 | 20
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 17 | 2 | 0 | 0 | 0 | 0 | 19
Mosab Mohammed Abdalla Nasreldin | 11 | 0 | 0 | 0 | 0 | 0 | 11
Grand Total | 37 | 12 | 0 | 0 | 2 | 5 | 56

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 1 | 2 | 1 | 13 | 17
Mosab Mohammed Abdalla Nasreldin | 7 | 7 | 2 | 1 | 3 | 20 | 40
Ankit Kumar | 12 | 8 | 1 | 6 | 6 | 51 | 84
Abu Sufian | 12 | 14 | 7 | 10 | 8 | 27 | 78
Waseem Ahemad . Khan | 15 | 4 | 5 | 5 | 4 | 24 | 57
Jok Kuol | 9 | 1 | 0 | 4 | 1 | 15 | 30
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Raghwendra Pratap Singh | 4 | 1 | 1 | 2 | 1 | 5 | 14
Alhamzi Mohammed | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 67 | 35 | 17 | 30 | 24 | 159 | 332

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 3 | 4
Mohammed Ali | 19 | 17 | 4 | 4 | 5 | 14 | 63
Ankit Kumar | 0 | 2 | 1 | 1 | 2 | 5 | 11
Murtaza Kutiyanawala | 0 | 1 | 0 | 1 | 1 | 18 | 21
Jok Kuol | 14 | 2 | 3 | 6 | 2 | 13 | 40
Waseem Ahemad . Khan | 8 | 0 | 0 | 0 | 0 | 2 | 10
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 7 | 1 | 0 | 1 | 3 | 1 | 13
Grand Total | 48 | 24 | 8 | 13 | 13 | 57 | 163

Please feel free to reach out for any further clarifications.